![]() If they need to work on the street cable or equipment to repair or extend it, disconnecting it will disconnect multiple homes.Ĭheck your Cable company's web site status page or social media feeds to see if there's any known service interruption but otherwise you may have to call them. Whereas DSL uses one dedicated line per user, DOCSIS uses a shared medium - one cable provides the feed to many homes/premises), splitting off into each home it passes. Plain cable modems rarely fail - this has been verified by countless 'cable guys' and technicians over the years however there's a continuous battle between subscribers and the cableco customer service reps trying to avoid a costly call-out. For others, you're in the hands of your cable company (e.g. You, as the subscriber can only potentially solve some of those. A problem with your in-home cabling (a break or disconnection).A weak signal or interference on the line.Work going on in the street on the cablecos wiring.An IP layer connectivity issue (routing back to the Internet).A mis-configuration of your line (at the CMTS).A cable fault in your street or further downstream.Scheduled or emergency maintenance by the cable company.If your cable service goes down, it may be due to one of the following: This guide may still enable you to eliminate your cable service as the problem. If you've lost 'local Wi-Fi' or Ethernet connectivity then it's a different problem so if your router and modem are combined, the cable service may be fine but it's an issue on the LAN-side. This document is about diagnosing the cable service itself. If you don't have cable service, this article probably isn't much use to you, but may still have some interesting general principles. These are most often due to service interruptions or maintenance by your provider or wiring or equipment faults somewhere between the cable company (ISP) and yourself. Most cable companies do also provide DSL and pure fibre ('FTTP') service so always be sure about exactly what type of service you have.Ĭable modem service is generally reliable but like any other medium can have service problems. This is provided mostly by Virgin Media (Liberty Global) in the UK and all carriers in North America. ![]() "Cable Modem" or just "Cable" service is generally used to describe Internet or TV/Phone service provided over coaxial cable using DOCSIS technology. Cable Modem Troubleshooting & Disconnection Problems
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